30-Day Shopping Guarantee
This store offers a special 30-day shopping guarantee.
Within 30 days of purchase, if the product has any original damage, we will provide a one-to-one exchange service, so you can shop online with peace of mind. We are always committed to providing you with the best online shopping experience.
Return and Exchange Instructions
In order to ensure the rights and interests of every customer, our return and exchange policy is as follows:
- Items must be new, unused or untried.
- The goods must be in their original packaging and the packaging must not be damaged.
- For hygiene reasons, sex toys will not be returned or exchanged once unpacked.
If you wish to request a return or exchange within 30 days of receipt, please contact customer service.
Contact us within 7 days and provide photos or videos as proof and we will assist you in processing your return or exchange.
If you have any questions or need assistance, please feel free to contact our customer service team and we will do our best to help you solve the problem.
Please go to the return center within 30 days of purchasing the product and provide the order information for return and exchange application.
If the product meets the return requirements, we will bear the full return shipping costs.
Generally, the return or exchange request will be processed within 3 to 5 working days after receiving it.
After successfully applying for return or exchange, we will inform you of the latest progress via email.
We reserve the right to inspect and return merchandise that is not eligible for return or exchange.
Items returned by customers are at their own risk. 18HK is not responsible if the items are lost or damaged.
Warranty Terms : Warranty terms will be subject to the latest terms announced by the manufacturer.
18HK is committed to providing you with high-quality products and services. If you have any questions, please feel free to contact our customer service team. We will serve you wholeheartedly!