Welcome to 18HK

We are committed to providing you with a safe, private and convenient online shopping experience. Whether you are a novice or an experienced player, this shopping guide will help you make your purchase easily!

📌 1. How to choose sex toys?
🔹 Product categories We offer more than 7,000 sex toys , covering a variety of styles and functions, including:
✔️ Masturbators & masturbators – realistic design, suitable for various needs✔️ Vibration massagers – enjoy multiple vibration modes and explore different pleasures✔️ Lubricants & sex toys – high-quality lubricants and penis sleeves to make the experience smoother✔️ BDSM & SM toys – whips, handcuffs, gags, etc., unlock new ways to play✔️ Sexy lingerie & role-playing – sexy lingerie, school uniforms, nurse uniforms, etc.

🔍 How to choose suitable products?

Tips for beginners: Choose products that are easy to use and have a good reputation, such as entry-level vibrators or lubricants

Advanced players: Try multifunctional toys or special materials (such as heating, smart control, etc.)

Experienced players: Choose sexy lingerie, vibrating rings or remote-controlled toys to explore intimate experiences together

📌 2. Ordering process🛒
💡 Just 3 steps to complete your shopping easily!
1️⃣ Select products: Browse products and add them to the shopping cart
2️⃣ Fill in the information: enter the delivery information and select the payment method
3️⃣ Confirm payment: After completing the order, you will receive a confirmation email

🚀 Place your order today and get it delivered on the same day! (Applicable to Hong Kong)

📌 3. Shipping method & cost🚚

We currently provide delivery service to Hong Kong, please contact customer service for other areas.

[Delivery method] SF Express/JD Express (usually delivered within 1-2 days, same-day express delivery at night)

【Delivery time】

Same-day delivery: Order before 12:00 noon → Delivery on the same evening (commercial/residential areas); Remote areas → May take an extra half day to 1 day.

Next-day delivery: Orders placed after 12:00 noon → delivered the next evening (commercial/residential areas); remote areas → may take an extra half day to 1 day.

[Shipping Fee Standard] In Hong Kong, single orders over HK$299 can enjoy free shipping. For orders less than HK$299, SF Express/JD.com will charge a shipping fee of HK$39.

[Pick up in store] Store address: Room 4, 1/F, Fat Lee Building, 33 Carnarvon Road, Tsim Sha Tsui, Kowloon, Hong Kong

Opening hours: 2:00pm–11:00pm

Please pick up the goods in the store according to the bill receipt.

📦 100% confidential packaging: the product is packaged in plain colors, and only "daily necessities" is marked on the waybill

📌 4. Payment Methods💳

We offer a variety of secure payment methods, including:
✔️ Credit card (Visa / Mastercard / American Express)
✔️ PayMe/AlipayHK/WeChat Pay
✔️ Bank transfer (proof of deposit is required)

🔐 All payments are encrypted to ensure your transaction security

📌 5. Return and Exchange Policy🔄
Returns and exchanges are accepted within 30 days, subject to the following conditions:
✅ Unused, unopened, complete packaging✅ If the product is defective, please contact customer service within 7 days✅ Pre-order products cannot be cancelled or changed

📩 How to apply?
Please go to the " Return Center " to submit your request and provide your order information.